Service Software for CCTV, Alarm and Access Control Contractors
Security systems are installed once and maintained for years: cameras, recorders, door controllers and alarm panels across many client sites. FieldSign keeps the equipment register, maintenance visits and fault calls in one place, with a signed report for every job. We use it for our own audio-visual service jobs at C-Vids Productions, which have a lot in common with security system maintenance.
Where the time goes
Equipment across many sites
Which camera, which recorder, which serial number, and is it still under warranty? The answers are in old quotes and installation sheets.
Fault calls with no details
"Camera 3 is down" arrives on WhatsApp, with no site, no model and no contact person.
Maintenance visits that slip
Contract visits are booked by hand and quietly missed.
Clients want proof of every visit
Maintenance contracts need a record of each check, ready when the client asks.
How FieldSign helps
Device register with warranty dates
Record each device's site, type, brand, model, serial number, installation date and warranty expiry.
A QR code on every panel or recorder
Clients scan it to report a fault, and your office receives the exact device and site.
Maintenance schedules
Schedules create each maintenance visit as a job on its due date, assigned to a technician.
Reports with photos and sign-off
Your own checklists, photos and the client's signature, sent to the client when the job is submitted.
Service history per device
Every visit and finding is saved against the device it relates to.
Quotes from fault reports
On the Business plan, turn a fault into a quotation for a replacement or upgrade.
Getting started
Import your devices
Upload the device list for each site from a spreadsheet template.
Schedule maintenance
Create a schedule for each maintenance contract.
Label the equipment
Put QR codes on recorders, panels and controllers.
Report every visit
Technicians complete the checklist on their phone, and the client signs on site.
What FieldSign does not do
- FieldSign does not monitor your systems or receive alarms. Jobs come from schedules, fault reports and your office.
- It records when a fault was reported, acknowledged and resolved, but it does not run SLA timers or penalties.
- It does not manage stock or spare parts.
- FieldSign needs a mobile data connection to open jobs and submit reports. It does not work offline, so plan ahead for sites with no coverage.
Plans and pricing
Equipment registers, maintenance schedules and QR fault reporting are part of the Asset Suite, included in the Growth plan ($149/month) and the Business plan ($299/month). Business adds the branded client portal, white-label reports, and quotations, invoices and delivery orders. Jobs, service reports and signatures are on every plan, from Starter at $59/month. Every plan starts with a 14-day free trial with all modules unlocked and no credit card.
Compare plans →Frequently asked questions
Can we record serial numbers and warranty expiry for each device?
Yes. Each asset holds its brand, model, serial number, installation date and warranty expiry.
Can a client report a faulty camera without calling us?
Yes. They scan the QR code on the recorder or panel, describe the problem and get a fault number to track.
Can we quote for a replacement from the fault report?
Yes, on the Business plan, where quotations are included.
Do our technicians need a login?
No. Each technician has a personal QR code; the office can pause, restore or replace it at any time.
Try FieldSign on your next job
14-day free trial with every module unlocked. No credit card required.
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