Practical guides, tips, and insights to help field service businesses run more efficiently.
Short answer: for a small aircon, M&E, pest-control, cleaning or security-maintenance team, field service software costs from free to about US$700 per month in 2026. What you pay depends mainly on how the vendor counts: per user, per job, or a flat plan with limits. The cheapest option for one team can be the most expensive for another.
Growth, at US$149/month. Starter (US$59/month) allows up to 5 technicians, so a sixth technician needs Growth, which allows up to 20 technicians, 3 admin accounts and unlimited work orders.
Yes, on every plan: your logo appears on every service report, its PDF and the emails your clients receive, and you can set your own report and work-order number prefixes.
You can find and open every report for a client, and save each one as a PDF; there is no one-click bulk download yet. On the Reports page, search by the client's name to list all of their reports. Each report opens as a print-ready page that you can save as a PDF or share as a link. To keep a client's jobs together, add their work orders to a Folder; a folder exports its work-order list as a CSV file (the job list, not the reports themselves).
Yes. The Finance Suite covers invoices, quotations, delivery orders, purchase orders and suppliers. It is included on the Business plan (US$299/month) and unlocked during the 14-day free trial.
A good aircon service report settles arguments before they start. Here is the template we recommend, section by section, plus a copy-ready checklist and how to run it without paper.
Quarterly servicing for 40 units across six sites is easy to sell and easy to lose track of. Here is how to set up contracts so the visits create themselves, nothing gets missed, and every unit has a history.
Job apps rarely fail on the job itself. They fail at the login screen. Here is how QR code access works, why it is safe when you set it up properly, and what to do when a phone goes missing.
Most "where is my report?" and "when are you coming?" messages have the same answer. A client portal gives every client that answer without a phone call.
A fault call that starts with "the aircon in the meeting room is broken" wastes the first few messages working out which unit it is. A QR sticker on the equipment fixes that.
Field service management is everything between a client asking for work and that work being signed off and paid. Here is what it covers, and what actually matters for a small team.
Paper job sheets are slow, easy to lose and impossible to search. Here is a practical way to go paperless without losing your technicians along the way.
Getting the client to sign before the technician leaves protects you from disputes and lets you invoice the same day. Here is what to know about the law, what to record, and how to do it well.
Every manual step between a job request and a signed report is a chance for delay. Here is what is worth automating first, and what is not worth automating yet.
Paper job sheets are familiar and cheap. Mobile forms are faster and harder to get wrong. Here is an honest comparison, including the one area where paper still wins.
A service report that reaches the client while the technician is still on site does more for your business than a perfect one that arrives next week.
Getting a job signed off should not slow your team down. Here is how to design approval workflows that protect your business without creating friction on site.
Efficiency in field service is not about pushing technicians harder. It is about removing the friction that slows them down. Here are ten changes that make a real difference.
A good technician app is the biggest single upgrade most field service teams can make, as long as technicians actually use it. Here is what it should do for them.
Most trend lists are written for enterprises with dispatch centres. These are the shifts that matter to a service company with five to fifty technicians.
An electronic signature is a legally recognised way to sign documents digitally. This guide explains exactly how they work, what makes them valid, and how field service businesses are using them to replace paper sign-offs.
The terms "digital signature" and "electronic signature" are used interchangeably in everyday conversation — but they are technically different things. Here's a clear explanation of what each means and which one your business actually needs.
Going paperless is not just about scanning documents — it means redesigning your workflows so paper is never involved in the first place. This guide walks through what that actually requires for a field service business.
Contract approvals are one of the slowest parts of most business workflows — not because they are complex, but because they depend on paper, email, and manual follow-up. Here is how to fix that with digital signing and workflow automation.
Online document signing introduces new security considerations that paper-based signing does not. This guide covers the best practices every business should have in place before making the switch to digital.
The shift from wet signatures to digital signature platforms is accelerating across almost every industry. This article explains the business drivers behind the change and what field service companies in particular stand to gain.
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